Frequently asked questions

Usually 1 to 5 business days to metro areas. Regional and remote areas can take longer.

Orders are usually sent the next working day after we receive your payment. Some items ship from other warehouses in Australia, so dispatch can differ.

We email your tracking details as soon as your order is sent. You can also check it on our tracking page.

Many items have free shipping, but some postcodes can still have a fee. Your cart shows the final price to your address before you pay.

Unless agreed otherwise, delivery is to the building entrance. Bulky items may need a hand to unload.

In some regional or remote areas you may need to collect from the nearest freight depot. If you are not sure about your area, contact us before you order.

Yes, in parts of the Melbourne metro area, with Same-Day Express. It is for invoices over $150 and is booked by phone before 11:00 am. The cost depends on distance, and it is not available for every item or area.

Yes. Choose Pickup at checkout, then wait for our email or text with your pickup details. It usually comes in less than 1 business day.

Collect from 41–45 Mills Road, Braeside VIC 3195, Mon–Fri 9:00 am – 4:30 pm, Sat–Sun 10:00 am – 1:30 pm. Bring ID, the credit card you paid with, and a vehicle that fits your order. Our staff cannot help load goods into your vehicle.

You can order the item before it is ready to send. The dispatch date shown is an estimate. If it changes a lot, we will let you know as soon as we can.

Only products advertised on klika.com.au as eligible for our 30-day change-of-mind return, and bought directly from klika.com.au.

Contact us within 30 days of your invoice date. The item must be unopened, unused and in its original packaging. You can choose a refund or store credit, not including the original delivery charge. You pay the cost of sending it back.

Please check your order when it arrives. If something is damaged, missing or faulty, email us as soon as you can, generally within 7 days of delivery. Photos help us sort it out faster.

Email warranty@klika.com.au, use the Klika Support Portal, or call (03) 9790 0055 during business hours. We may ask for photos or a video of the problem.

Warranty generally covers domestic use for up to 12 months and commercial use for up to 90 days, on top of your rights under the Australian Consumer Law.

Normal wear and tear and consumable parts, such as bags, straps, chains, blades and batteries. Also damage from misuse, incorrect assembly, poor storage, or opening the box with a knife.

Yes. Send us the products, how many of each and your delivery postcode, and we will quote the whole order. Email commercial@klika.com.au or call 1300 456 283.

Yes, through Dropsite, our dropshipping service. We hold the stock and ship to your customers, with no minimum order.

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