WARRANTY AND TERMS

Definitions

In these Terms and Conditions:

"Klika" means Kmate Pty Ltd acting as The Trustee for Kmate Unit Trust (ABN 36 512 820 728), trading as Kmate or Klika.

"Purchaser", "Buyer", or "Customer" means the individual, business or entity purchasing goods from Klika.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits provided under this warranty are in addition to your rights and remedies under the Australian Consumer Law.

Initiating a Warranty Claim

Warranty claims are administered by Klika.

To lodge a warranty claim, please contact us by:

• Email: warranty@klika.com.au

• Through the Klika Support Portal

• Telephone: (03) 9790 0055 during normal business hours.

To assist with assessing your claim, we may request photographs, videos or other reasonable evidence of the reported defect. We may also provide instructions to assist in identifying or resolving the issue.

Where a return is required and a Return Authority (RA) has been issued, the goods must be returned within 14 days, or within another reasonable period agreed between Klika and the Purchaser.

Where a refund is approved for purchases made in currencies other than Australian Dollars (AUD), refunds will generally be processed in the original payment currency where possible. Currency exchange rate fluctuations outside our control may affect the final refunded amount. The original AUD selling price remains the reference value of the goods.

Payment of Goods

Legal ownership of the goods remains with Klika until full payment has been received for the goods supplied under this or any other agreement between Klika and the Purchaser.

Risk in the goods passes to the Purchaser upon delivery.

The Purchaser is responsible for inspecting the goods promptly upon delivery and notifying Klika of any damage, shortages or defects within a reasonable period.

While Klika will make every reasonable effort to dispatch and deliver goods within the estimated timeframes, delivery dates are estimates only. To the extent permitted by law, Klika is not liable for delays caused by events beyond its reasonable control, including delays relating to delivery, warranty assessment, repairs or refunds. Nothing in this clause excludes or limits any rights available under the Australian Consumer Law.

Delivery

Bulky Goods

Shipping charges for bulky or heavy products vary depending on the delivery postcode.

Unfortunately, door-to-door delivery cannot be guaranteed for every location. Customers in regional or remote areas may be required to collect their goods from the nearest freight depot. Please contact us before ordering if you are unsure whether this applies to your location.

If delivery cannot be completed because no one is available to accept the goods, the freight carrier may leave collection instructions or arrange collection from the nearest depot. Additional delivery charges may apply for re-delivery requests.

Estimated delivery times are generally 1–5 business days for metropolitan areas. Longer delivery times may apply to regional and remote locations.

Where delivery to your location is unavailable, you may arrange your own courier or collect your order from our Melbourne warehouse.

Unless otherwise agreed, delivery is to the building entrance only. Assistance from the recipient may be required to unload bulky items.

Next Day Dispatch

"Next Day Local Dispatch" means eligible orders will generally be dispatched within one business day of payment confirmation. This offer applies only to products physically stocked in our own warehouse. Products supplied, warehoused or fulfilled by third-party suppliers are excluded.

Next Day Local Dispatch refers to dispatch only and does not guarantee next-day delivery.

While we make every reasonable effort to dispatch eligible orders within the stated timeframe, delays may occur due to circumstances beyond our reasonable control, including courier delays, supplier issues, system outages or high order volumes. Such delays do not automatically entitle a customer to a refund or discount, unless required under the Australian Consumer Law.

Click & Collect Terms

Full payment must be received before goods can be collected.

Where payment is made by EFT or direct deposit, cleared funds must be received before collection can occur.

Click & Collect is available only for eligible products purchased through:

• klika.com.au

• powertrain.com.au

• kahuna.com.au

• eBay.com.au (where applicable)

• sarantino.com.au

• karrera.com.au

• orthonica.com.au

• christabelle.co

Collection is available during our published business hours from:

41–45 Mills Road, Braeside VIC 3195

Customers must follow the collection instructions provided via SMS or email.

Please ensure you:

• bring suitable identification;

• at the time of collecting the order, present the credit card to our staff which was used to process the payment for orders where payment was processed with a credit card; 

• bring a vehicle capable of safely transporting your purchase; and

• arrange assistance if required, as our staff are unable to assist with loading goods into customer vehicles.

Our staff will place the goods adjacent to your vehicle and confirm your order details before releasing the goods.

Customers should inspect all items carefully before leaving the collection point. Once goods have been collected, responsibility for the goods passes to the customer in accordance with these Terms and Conditions.

Where operational health and safety procedures apply, customers must comply with all reasonable directions provided by our staff.

Klika reserves the right to modify, suspend or withdraw the Click & Collect service at any time where reasonably necessary.

Pricing and Product Availability

All prices, product availability and promotional offers are subject to change without notice.

We reserve the right to amend pricing, discontinue products, update specifications or withdraw products where necessary due to circumstances including, but not limited to:

• supplier price changes;

• product discontinuation;

• stock shortages;

• market conditions;

• technical errors; or

• publishing errors.

All orders remain subject to product availability.

While we take reasonable care to ensure information published in our catalogues, promotional material and websites is accurate, occasional typographical or technical errors may occur.

Except where required under the Australian Consumer Law, all information is provided on an "as is" basis without additional warranties regarding completeness or accuracy.

Products on Presale

Products advertised as "On Presale" are offered for purchase before they become available for dispatch.

By placing a presale order, you acknowledge that:

• you are entering into a binding contract for the purchase of the goods;

• the advertised dispatch date is an estimate only; and

• dispatch dates may change due to manufacturing, shipping or other operational factors outside our reasonable control.

If the anticipated dispatch date changes materially, we will endeavour to notify affected customers as soon as reasonably practicable.

Where products become available earlier than anticipated, we may dispatch them without prior notice.

Nothing in this section limits or excludes any rights or remedies available to consumers under the Australian Consumer Law, including rights relating to significant delays or non-supply where applicable.

30-Day Money Back Return Policy

At Klika, we stand behind the quality of our products. For selected products, we offer a 30-Day Money Back Return Policy for eligible change-of-mind purchases.

Only products specifically advertised on klika.com.au as eligible for a 30-Day Change of Mind Return qualify under this policy. This policy applies only to purchases made directly through Klika.com.au and does not apply to purchases made through third-party retailers or marketplaces.

All returns remain subject to these Terms and Conditions.

If your product is eligible, you may contact us within 30 days of the invoice date to arrange a return and receive either:

• a refund of the purchase price; or

• a store credit,

excluding the original delivery charge. Where an item was supplied with "Free Delivery", the actual delivery cost incurred by Klika may be deducted from the refund or store credit.

Products that are not specifically advertised as eligible under this policy are not eligible for change-of-mind returns.

Conditions of Return

To qualify under this policy, the product must:

• be returned in its original, unopened and undamaged packaging;

• include all accessories, manuals and included components;

• be in new, unused and resaleable condition; and

• not have been assembled, installed, used or damaged while in the customer's possession.

To request a return, you must contact Klika by phone or email within 30 days of the invoice date and follow the return instructions provided by our team.

Once approved, the product must be returned within 14 days.

Unless otherwise required under the Australian Consumer Law, customers are responsible for the cost of returning change-of-mind items and remain responsible for the goods until they are received by Klika.

After receiving the returned product, we will inspect it and, if approved, process your refund or store credit as soon as reasonably practicable. An email confirmation will be provided once processing has been completed.

If the returned product does not meet the requirements of this policy, Klika may decline the return. In this case, the customer will be responsible for the cost of return shipping or collection within seven (7) days of notification.

Klika may amend or withdraw this Change of Mind Policy from time to time, provided that any changes will not affect returns already approved under this policy.

Nothing in this policy limits, excludes or replaces any rights or remedies available under the Australian Consumer Law.

Warranty

Minor and Major Faults

Subject to the Australian Consumer Law, Klika warrants that products supplied will be free from defects in materials and workmanship for a reasonable period, taking into account the nature, price and intended purpose of the product.

Unless a longer period is reasonably expected under the Australian Consumer Law or is expressly stated in the product listing, warranty coverage generally applies for:

• Domestic use – up to 12 months from the date of purchase; and

• Commercial use – up to 90 calendar days from the date of purchase.

This manufacturer's warranty is separate from, and in addition to, your rights under the Australian Consumer Law.

This warranty does not cover normal wear and tear, consumable components or minor accessories, including but not limited to:

• chainsaw chains and guide bars;

• pull starters;

• cutting blades and cutting discs;

• instrument strings;

• storage bags and cases;

• carry straps; and

• other consumable accessories supplied with the product.

Where requested, products or photographs of the alleged fault must be provided to enable assessment of the warranty claim.

Warranty claims may be declined where damage has resulted from:

• misuse or abuse;

• accidental damage;

• improper storage;

• incorrect installation or assembly;

• failure to perform recommended maintenance;

• use contrary to operating instructions;

• unauthorised repairs or modifications;

• opening packaging with knives or blades causing damage;

• neglect; or

• any cause unrelated to a manufacturing defect.

Additional product-specific warranty exclusions are outlined later in these Terms and Conditions.

Warranty Exclusions

Examples of issues not covered by warranty include, but are not limited to:

• misuse or operation contrary to the instruction manual;

• use for purposes other than those advertised;

• inadequate cleaning, lubrication or maintenance;

• improper storage;

• weather damage where the product is not designed for permanent outdoor exposure;

• incorrect fuel or oil mixtures;

• inability to operate equipment due to incorrect starting procedures or tuning;

• storm or wind damage resulting from improper installation or inadequate securing;

• incorrect assembly;

• accidental damage during installation or adjustment;

• unauthorised modifications or repairs;

• scratches, cuts or cosmetic damage caused during unpacking;

• consumable diaphragms used in pool cleaners;

• products sold as ex-demonstration or used products (unless otherwise stated);

• personal comfort preferences relating to mattresses, sofas, beds or furniture; and

• normal body impressions of less than 52 mm in mattresses or seating, which are considered normal wear and tear.

Items Not Covered by Warranty

The following accessories are generally regarded as consumable items and are not covered by warranty unless required by the Australian Consumer Law:

• carry bags;

• storage bags;

• carry straps;

• chainsaw guide bars;

• chainsaw chains;

• cutting wheels;

• cutting discs;

• instrument strings;

• complimentary gifts;

• Consumable parts; 

• Batteries;

• promotional bonus items.

Warranty Conditions

To make a valid warranty claim:

• the defect must be reported within a reasonable time after it is discovered;

• the product must not continue to be used once the defect becomes apparent where further use could worsen the damage;

• claims must be made during the applicable warranty period;

• the warranty applies only to the original purchaser and is not transferable;

• Klika may require photographs, videos or return of the affected product or components for assessment.

Where a warranty claim is accepted, Klika will cover the reasonable cost of returning repaired or replacement products to the customer.

Nothing in this warranty limits or excludes your rights under the Australian Consumer Law.

Where permitted by law and agreed with the Purchaser, Klika may offer a repair, replacement, partial refund or full refund as an appropriate remedy.

Unless otherwise stated, this warranty does not apply to ex-demonstration or used products.

Damaged on Arrival (DOA) Warranty Claims

This provision supplements the standard warranty for product failures and applies to goods that:

• arrive damaged during transit;

• have missing parts;

• are delivered incomplete; or

• contain manufacturing defects identified upon delivery.

Claims under this provision must be made within a reasonable period after delivery (generally within 7 calendar days).

To lodge a DOA claim, the Purchaser must notify Klika by email or in writing as soon as reasonably practicable after discovering the issue.

This warranty does not cover cosmetic damage, including cuts or scratches caused by opening the packaging with knives, blades or other sharp objects.

Unless otherwise stated in the product listing, this provision does not apply to ex-demonstration or used products.

Returning Goods for Warranty Assessment

Where required to assess or remedy a warranty claim, Klika may request that the goods or relevant parts be returned for inspection.

No refund, replacement or repair will be approved until the returned goods or components have been received and assessed, unless otherwise required under the Australian Consumer Law.

Where a return is authorised:

• the goods must be returned using the freight method approved by Klika;

• products should, where reasonably possible, be disassembled and repacked in a manner suitable for safe transport;

• a valid Return Authority (RA) number must accompany all authorised returns; and

• returned goods should be dispatched as soon as reasonably practicable after the RA has been issued.

Where reasonably practical, customers are responsible for arranging the initial return shipment using the freight method approved by Klika.

If, following assessment, Klika confirms that the product is faulty and covered by warranty, reasonable return freight costs will be reimbursed.

If inspection determines that:

• no fault exists;

• the reported fault cannot be reproduced;

• the damage resulted from misuse, neglect or accidental damage; or

• the fault is outside the scope of the warranty,

the Purchaser may be responsible for:

• reasonable freight costs incurred in returning the goods;

• reasonable inspection costs of $60.00 per hour, calculated on a pro-rata basis; and

• any applicable return freight charges.

For products that are too large or heavy to be reasonably returned by the Purchaser, Klika may arrange collection where appropriate. If inspection confirms that the product is not faulty or is not covered under warranty, the Purchaser may be required to reimburse the reasonable transport and inspection costs incurred.

Klika aims to assess warranty returns as promptly as possible and may require up to 14 calendar days after receiving the returned goods to complete inspection, repair or assessment before determining the appropriate remedy.

Nothing in this section limits any rights or remedies available under the Australian Consumer Law.

Force Majeure

Klika will not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including but not limited to:

• fire;

• flood;

• storm;

• natural disasters;

• pandemic or public health emergencies;

• technical failures;

• equipment breakdown;

• industrial disputes;

• transport interruptions;

• shortages of materials or supplies;

• government action; or

• any other event beyond Klika's reasonable control.

Where a Force Majeure event occurs, Klika may suspend, vary or cancel affected orders or contractual obligations to the extent reasonably necessary.

Nothing in this clause limits any rights available to consumers under the Australian Consumer Law.

Australian Consumer Rights

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantees, rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Where any provision of these Terms is inconsistent with the Australian Consumer Law, the Australian Consumer Law will prevail to the extent of the inconsistency.

For more information regarding your consumer rights, please visit the Australian Consumer Law website.

Product-Specific Warranty Exclusions

Unless otherwise required under the Australian Consumer Law, the following product-specific exclusions apply.

Trampolines and Trampoline Accessories

The warranty does not cover:

• tears or rips in safety nets caused by misuse, accidental damage or normal wear;

• normal wear and tear of pole protectors;

• rust developing on the trampoline and its accessories; 

• fading of the surfaces; 

• deterioration from UV exposure; 

• normal wear and tear.

Fuel-Powered Equipment

The warranty does not cover failures resulting from:

• incorrect fuel or oil mixtures;

• improper starting procedures;

• incorrect carburettor tuning;

• blocked or dirty air filters;

• fuel left in the tank during long-term storage;

• inadequate cleaning, servicing or maintenance.

Pool Covers

The warranty does not cover UV deterioration, including:

• drying;

• cracking;

• hardening;

• deterioration of insulation bubbles.

Such deterioration commonly results from incorrect installation, improper storage or excessive heat exposure.

Pool covers should:

• float flat on the water with the bubble side facing downward;

• not contain trapped air pockets that expose sections of the cover to excessive sunlight; and

• be rolled (not folded) and stored away from direct sunlight and excessive heat when not in use. 

Gazebos, Tents, Trampolines and Garden Umbrellas

Outdoor products must always be securely anchored in accordance with the supplied instructions.

The warranty does not cover damage resulting from:

• inadequate anchoring;

• use during severe weather or high winds;

• misuse;

• incorrect assembly or installation;

• accidental or intentional damage; or

• products being lifted, blown over or otherwise damaged by wind.

Klika is not responsible for injury, property damage or consequential loss arising from products that have not been installed or secured in accordance with the manufacturer's instructions. 

Shade Sails

The warranty does not cover:

• damage caused by improper installation or insufficient tensioning;

• misuse;

• abrasion caused by trees, branches or surrounding objects;

• rot or mildew resulting from leaves or organic matter being left on the sail; or

• damage caused by overtightening.

Factory Refurbished Products

Where a product is advertised as Factory Refurbished, it has been professionally restored to working order by an authorised third-party refurbishment provider.

Factory Refurbished products have been inspected, tested, cleaned and, where necessary, repaired to meet the applicable product standards.

Unless otherwise stated in the product listing:

• the product may not be supplied in its original packaging;

• the product may show minor cosmetic blemishes or signs of previous use that do not affect functionality; and

• only the accessories, software and documentation specifically listed in the product description are included.

Customers should rely only on the information provided in the relevant product listing when determining what is included with a Factory Refurbished product.

Advertising and Website Errors

Klika makes every reasonable effort to ensure that product descriptions, specifications, pricing, availability and shipping information published on our website are accurate.

Despite these efforts, errors or omissions may occasionally occur.

Where a genuine pricing, product description, availability or shipping error has occurred, Klika reserves the right to cancel an order prior to dispatch and provide a full refund of any amount paid.

Any such cancellation will be communicated to the customer as soon as reasonably practicable.

Nothing in this clause limits any rights available to consumers under the Australian Consumer Law.

Product photographs are provided for illustrative purposes only.

Actual colours, finishes and product appearance may vary due to manufacturing variations, lighting conditions and individual display settings. Such variations alone do not constitute a product fault.

Governing Law

These Terms and Conditions are governed by the laws of the State of Victoria, Australia.

The parties submit to the non-exclusive jurisdiction of the courts and tribunals of Victoria.

Privacy Policy

Your Privacy

Klika ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, purchase products or otherwise interact with us.

We may update this Privacy Policy from time to time by publishing the revised version on this page. We encourage you to review this page periodically to stay informed of any changes.

Information We Collect

Depending on how you interact with us, we may collect personal information including:

• Full name

• Delivery and billing address

• Email address

• Telephone number

• Order and purchase history

• Payment transaction information (excluding full credit card details)

• Customer support enquiries

• Marketing preferences

• Any other information you voluntarily provide to us.

How We Use Your Information

We collect and use your personal information for purposes including:

• processing and fulfilling your orders;

• arranging delivery of your purchases;

• providing customer support;

• administering warranty claims;

• processing returns and refunds;

• complying with legal, accounting and taxation obligations;

• preventing fraud and protecting our business;

• improving our website, products and services;

• responding to enquiries; and

• where you have consented, sending marketing communications and promotional offers.

We will only use your personal information for purposes permitted under applicable privacy laws.

Marketing Communications

If you subscribe to receive marketing communications or otherwise consent, we may send you:

• promotional emails;

• newsletters;

• special offers;

• SMS or MMS marketing messages; and

• product updates.

You may unsubscribe from marketing communications at any time by:

• clicking the unsubscribe link included in our marketing emails;

• using the unsubscribe option contained within SMS or MMS communications; or

• contacting our Customer Service team.

Please note that even if you opt out of marketing communications, we may still send transactional communications relating to your purchases, warranties, deliveries or customer service enquiries.

Who We Share Information With

We do not sell your personal information.

We may disclose your personal information where reasonably necessary to operate our business, including to:

• freight and courier companies delivering your order;

• payment service providers;

• warranty and repair service providers;

• installation partners where installation services have been requested;

• marketing and email communication providers;

• website hosting, analytics and technology providers;

• government authorities where required by law; and

• other service providers assisting us in operating our business.

These providers are required to handle personal information appropriately and only for authorised purposes.

Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures include physical, electronic and administrative safeguards appropriate to the sensitivity of the information we hold.

Payment transactions are processed through secure third-party payment providers.

Klika does not store full credit card numbers or payment security codes on its own systems. We may retain limited transaction details supplied by payment providers, such as the cardholder's name and the last four digits of the payment card, for transaction verification purposes.

Although we take reasonable precautions, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• recognise returning visitors;

• remember your preferences;

• improve website functionality;

• analyse website traffic and performance;

• understand how visitors use our website; and

• improve marketing and advertising effectiveness.

Some cookies may be provided by trusted third-party services such as website analytics, advertising or remarketing platforms.

You may disable cookies through your web browser settings. Please note that disabling cookies may affect the functionality of certain areas of our website.

Links to Third-Party Websites

Our website may contain links to external websites operated by third parties.

Once you leave our website, Klika has no control over those websites and is not responsible for their privacy practices or content.

We recommend reviewing the privacy policies of any third-party websites before providing your personal information.

Subscription Emails, SMS and Automated Notifications

Where you subscribe to our mailing list, purchase a product, request a back-in-stock notification, or opt in to receive promotional communications, you consent to receiving marketing communications from all partner websites in our portfolio, including Klika.com.au, Powertrain.com.au, Kahuna.com.au, Sarantino.com.au, Karrera.com.au, Orthonica.com.au and Christabelle.co and other websites we may launch in the future.  

You also authorise us to use your phone number for marketing purposes. 

You may withdraw your consent at any time by using the unsubscribe link provided in our emails or by contacting us directly.

Browse and Cart Abandonment Emails

If you choose to receive browse or cart reminder emails, we may send reminders regarding products you have viewed or added to your shopping cart.

Product pricing, availability, promotions and shipping information contained within these emails are accurate at the time the email is generated but may change without notice before purchase.

Your Privacy Rights

You may:

• request access to the personal information we hold about you;

• request correction of inaccurate or incomplete information;

• update your account information through your online account;

• withdraw consent for marketing communications; and

• request deletion of personal information where permitted by law.

To exercise these rights, please contact us using the details provided below.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• fulfil the purposes for which it was collected;

• administer warranties;

• comply with taxation, accounting and legal obligations;

• resolve disputes; and

• enforce our agreements.

When personal information is no longer required, it will be securely deleted, destroyed or permanently de-identified where appropriate.

Accessing or Correcting Your Information

If you believe the personal information we hold about you is inaccurate, incomplete or out of date, please contact us.

We will take reasonable steps to correct the information as soon as practicable.

You may also access much of your personal information by logging into your customer account and updating your details.

Privacy Enquiries and Complaints

If you have any questions about this Privacy Policy or wish to make a privacy complaint, please contact us:

Phone: 1300 456 283
International: +61 3 9790 0055
Email: sales@klika.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Further information is available at www.oaic.gov.au.

Ongoing Promo & Offers

$10 Off First Purchase

New subscribers may receive a one-time $10 discount on their first purchase of $150 or more (excluding shipping).

The voucher is valid for three (3) calendar days from the date it is issued.

To qualify as a new subscriber, you must:

• not already be subscribed to our marketing database;

• not have previously unsubscribed from our marketing database; and

• not have previously purchased products from Klika.

A valid email address must be provided. The voucher code must be received by email and entered during checkout to redeem the offer.

By subscribing, you consent to receiving marketing communications from us. You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

We may refuse, suspend, or cancel a voucher if we reasonably believe the promotion was misused. We may also do so if fraud occurred or these Terms were breached.

We may withdraw or amend this promotion at any time, to the extent permitted by law.

This offer cannot be used in conjunction with any other promotion unless expressly stated.

MIDYEAR10 & MIDYEAR15

By participating in the subject offer, you agree to accept and be bound by these terms and conditions.

MIDYEAR10 - $10 off on orders over $100
MIDYEAR15 - $15 off on orders over $150

These codes are valid from July 16, 2026, 12PM until July 31, 2026 11:59PM. Offer is valid on full price products only. These code do not stack and will not apply to shipping cost.

Certain products are excluded from this promotion at Klika's absolute discretion. Offer is valid on Klika.com.au only.