30-day change of mind returns
Changed your mind? Return eligible items within 30 days of your invoice for a refund or store credit.
Is my item eligible?
Only items advertised as eligible for our 30-day change of mind return.
Look for “30-Day Return”
Eligible items say so on the product page, next to the price:
Bought on klika.com.au
The return applies to orders placed directly on klika.com.au. It does not cover items bought through other retailers or marketplaces.
Still new and unopened
In its original, unopened and undamaged packaging, with all parts and manuals. Not assembled, installed or used.
Available on many products from brands like:
How it works
- 1
Contact us within 30 days
Call or email us within 30 days of your invoice date. We will send you the return instructions.
Phone and live chat (Melbourne time):
Mon–Fri 8:00 am – 9:00 pm
Sat–Sun 10:00 am – 7:00 pm - 2
Send it back within 14 days
Once your return is approved, send the item back within 14 days, following our instructions.
- 3
We check it and refund you
We inspect the item when it arrives. If it meets the conditions, we process your refund or store credit as soon as we can and email you to confirm.
Good to know
What you get back
A refund of the purchase price, or store credit. The original delivery charge is not refunded. For items sent with “Free Delivery”, what the delivery cost us may be taken off.
Sending it back
You pay to return a change of mind item, and it stays your responsibility until it reaches us.
If a return is declined
If the item does not meet the conditions, we may decline the return. You would then need to arrange its return shipping or collection within 7 days.
Faulty or damaged?
That is a warranty matter, not change of mind. All our products come with a warranty, and your rights under the Australian Consumer Law are not affected.
Warranty and termsThis is a summary. The full 30-Day Money Back Return Policy is in our terms and conditions. Klika may change this policy, but changes will not affect returns already approved.